How I stayed at a Facebook hotel

Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me. Here’s My Story. I recently stayed at a new hotel on Facebook. You do not have to be a…

How I stayed at a Facebook hotel

Help! The Hotel I Booked Online Became a Homeless Shelter and No One Told Me. Here’s My Story.

I recently stayed at a new hotel on Facebook. You do not have to be a fan to stay at the hotel. You only have to click book now and then like the hotel on Facebook. It even provides a discount.

The hotel is on Facebook, too, so everyone can see what it looks like. As a result, the hotel’s page is flooded with photos of happy feet (and there are some happy feet) by guests who have stayed at the hotel — and it’s all pretty fabulous.

A few weeks ago, while on the road, I decided to try to book this hotel using the Facebook Connect feature. Unfortunately, they turned out to be very stingy with promotion, leading me to believe the hotel isn’t just a regular establishment, but a new kind of business model that only seems to work for them.

FacebookConnect is when you click on the hotel’s page, select “bookNow,” and give your credit card info at the same time. You don’t have to fill out any other info, and you can also connect to Facebook from your phone or computer.

Because I wanted to book the hotel using the connect feature, I clicked book now in the Facebook mobile app and gave my credit card info (minus a $40 security deposit) before I even got off the phone.

Then I waited. After a few minutes, another message popped up on my phone saying that “Payment was processed successfully.” No amount of clicking no amount of scrolling, or no amount of my finger clicking, got me to the payment page. Instead, I was told that “Booking was unsuccessful due to incorrect information.”

Now, I know I didn’t check into the hotel on the correct street. I know that the hotel’s address for the location on the phone is completely inaccurate. I know that the hotel’s name on the card isn’t the correct name — but no amount of clicking would have revealed this.

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